Get answers to the most frequently asked questions
Frequently Asked Questions by Travelers

No. VRBR is a service which allows vacation rental homeowners to advertise their vacation rentals avoiding the many OTA (ex; AirBnB, VRBO) multiple fees & charges and helps potential renters to find an affordable & suitable vacation rental property. To rent properties, you contact the homeowners directly using the contact information provided with each vacation rental listing.

No. We do not charge any fees to renters who book through our site. One of the main purposes of developing this venue for North Georgia vacation rentals is to provide travelers an alternative to book without paying services fees, such as those charged by HomeAway, VRBO and AirBNB, which can add hundreds of dollars to your vacation costs. We would much rather you use that money to enjoy yourself while on vacation here in North Georgia.

No. We will never share your data or information with any other members or external companies. We know your data is very sensitive and it should not be shared in any way.

No. You will deal directly with the homeowners for confirmations, leases and payments. Each owner has their own process in place and we respect their right to do things their way. It is totally within their discretion how they would like to accept payments.

Many homeowners are very conscientious about their maintenance and take a lot of preventative measure to ensure that things will not go wrong. But in the unlikely event that something does break while you're there, simply call the homeowner. The homeowner should be able to get the problem resolved quickly and professionally.

Each property owner has their own cancellation policy, which we encourage them to disclose in their property listing on this site. Because one size does not fit all, we allow property homeowners to use their own best judgment in creating their cancellation policies, so long as it does not violate the law. If you do not see a cancellation policy stated in their listing on this site, or have questions about the one they post, please contact the owner directly for clarification. If you must cancel your trip (especially at the last minute), you may forfeit a portion or all of your rental deposits. There are ways to protect yourself.

First, make sure you know what the cancellation policies are for the property you are renting.

Second, consider purchasing Trip Cancellation Insurance for added protection. If your trip has to be cancelled for covered reasons such as illness, accident, death of a family member or traveling companion, jury duty, weather conditions which cause delay/cancellation of travel, or fire or flood in your home, this coverage protects your investment and will reimburse the normally non-refundable payments you make for your vacation rental, airline tickets and other covered travel related fees.

Frequently Asked Questions by Homeowners

Renters will contact you directly by telephone, email or text through your listing information. All rental advertisements provide the homeowner's contact information, however, your email address will be hidden from visitors. WHY??? You may opt not to post your telephone number, which will leave any contacts going through the website inquiry form to you.

If you would like photos posted with your listing, simply login, go to edit your listing, then click on Manage Photos. There you can select the photos from your local computer you wish to upload and store with your listing. You can change the photos any time you wish, as often as you wish.

Potential guests want to see large, high-quality photos. It helps them trust the property description and greatly improves the performance of the listing. The uploaded images should be at least 600 pixels wide and 400 pixels high.

If you are currently trying to upload your photos, this is where you select photos that reside on your computer to be transferred to our web site. This part should NOT be filled in with a web address. Once you are on the Photos tab for your listing, click on the Browse button for a dialog box and navigate until you find the image file you want to upload. Click on the file, then click Open. This will set the path to your image file in the text box. Next, click Upload Photo and wait while the file is uploaded from your computer to our web site. The screen will not change until the transfer is complete. If the file is large or your connection is slow, this step could take several minutes.

If you have no photos on your local computer but have some on the Internet you will have to go fetch them first. You can download them to your local computer and then upload them to our site. To download photos, use your browser to view the photos, and place the mouse pointer over the photo itself. Click the right mouse button. A menu will appear. Select "Save Picture As" on the menu. This will bring up a dialog box that will give you a choice of where to save the photo and under what name. The original name of the photo will appear. You should change it to something simple using only letters, numbers and dashes. This can be done by clicking in the area with the filename and changing it. Photos should be saved somewhere on your computer that you will remember, like on your desktop. Click the "Save" button to transfer the photo. Once downloaded to your local computer you can upload them to our site using the instructions above.

Important note about thumbnail photos: Often when viewing a web site that contains your photos, a smaller photo will be displayed and when you click it, a larger copy of the photo will be displayed. The smaller photo is called a thumbnail. When taking photos from the internet, make sure you do not save the thumbnail. Click the thumbnail and save the larger photo, as described above. If you submit the thumbnail to us, it will show up as small and/or blurry on your listing.

You have full access to your listing 24 hours a day. You can modify any portion of your listing at any time, including the pictures. To make changes simply click on the "Owner Login" link. Once logged in, click "Edit Listing” and then use the tabs on top to navigate to the appropriate section of your listing.

Go to the "Owner Login" link. Once logged in, click on "My Profile" and you can make all changes from a single page. If necessary, each listing can have separate contact information by clicking on "Edit Listing".

If you are posting your property and do not see your city or location, just contact us. We will research your request and get back to you. Until a decision is made, we suggest you place your listing in the closest listed region.

We offer four subscription-based packages for you to list and manage your vacation rentals. See pricing for annual subscriptions on VRBR. There are no additional fees or commissions charged on any bookings generated from the website.

Perhaps your rental rate is too high. Compare it with other owners in your area and bedroom size, just as the vacationers do. Our belief is that if you take any given ten rentals in an area, 3 will get 50% of the inquiries, 6 will split the remaining 50% and one will get very few. The main determinant? Price.

No. We do not have payment processing in place for reservations. We feel it is best to leave it up to the individual homeowner to determine the best way to accept payments for reservations. Options for accepting payments for reservations include checks, of course. For accepting payments online, some options include using any of the following:

  • PayPal: There is a 2.5% - 2.9% Credit Card Transaction Fee. We recommend having a Business Standard Account to enable refunding deposits. Personal PayPal accounts allow only full refunds, not partial refunds. There is no monthly fee with a Business Standard Account. You can easily send invoices for payments and you can transfer money to your bank account free. With the Business Standard account, you can also get a credit card reader that works on tablets and smart phones.
  • Square: There is a 2.9% Credit Card Transaction Fee. There is currently no online option for invoicing or paying online. All transactions require one of their credit card readers that works on tablets and smart phones.

Of course, you are free to use whatever payment processing option you wish. We do not restrict your ability to choose whatever works best for you.

Unfortunately, we cannot list or modify your home for you. Please use the "Owner Login" link to modify your listing. If you require help with changes or photos, please see other questions in this FAQ.

Yes. For multiple property listings, call us at xxx-xxx-xxxx.

Usually emails with poor grammar, spelling, odd use of capital letters and/or asking you to wire money or participate in an unusual bank transaction is a scam. The sender is usually attempting to obtain money, personal information or your email address. We recommend that you let us know you received this through our service and delete the message without responding. For further information about internet fraud and fake check scams, see www.fraud.org

Be sure to provide a property lease/legal agreement and insist on exact payment. One popular scam is the "Renter Overpayment Scam" where a renter will send you an inquiry which may seem legitimate and suggest he sends you more than your rental fees and ask you wire back the difference. The check that he will send is fake (the bank takes several weeks to catch it) and by then you have sent the difference back and will be unable to recover it. We suggest you insist on exact payment or if you do accept an overpayment wait at least 30 days before returning any funds. See www.fraud.org for more information.

Start by contacting your city, county, and Georgia state government about requirements specific to your location. Ask about registering your property. Which governmental entities require registration for your area? Ask how much sales tax you should collect and how often these payments are due to the authorities. Generally, these taxes range from 5% to 15% tax on the total rent charges.

Questions or Comments?

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