FAQ's
Get answers to the most frequently asked questionsFrequently Asked Questions by Travelers
Each property owner has their own cancellation policy, which we encourage them to disclose in their property listing on this site. Because one size does not fit all, we allow property homeowners to use their own best judgment in creating their cancellation policies, so long as it does not violate the law. If you do not see a cancellation policy stated in their listing on this site, or have questions about the one they post, please contact the owner directly for clarification. If you must cancel your trip (especially at the last minute), you may forfeit a portion or all of your rental deposits. There are ways to protect yourself.
First, make sure you know what the cancellation policies are for the property you are renting.
Second, consider purchasing Trip Cancellation Insurance for added protection. If your trip has to be cancelled for covered reasons such as illness, accident, death of a family member or traveling companion, jury duty, weather conditions which cause delay/cancellation of travel, or fire or flood in your home, this coverage protects your investment and will reimburse the normally non-refundable payments you make for your vacation rental, airline tickets and other covered travel related fees.
Frequently Asked Questions by Homeowners
If you have no photos on your local computer but have some on the Internet you will have to go fetch them first. You can download them to your local computer and then upload them to our site. To download photos, use your browser to view the photos, and place the mouse pointer over the photo itself. Click the right mouse button. A menu will appear. Select "Save Picture As" on the menu. This will bring up a dialog box that will give you a choice of where to save the photo and under what name. The original name of the photo will appear. You should change it to something simple using only letters, numbers and dashes. This can be done by clicking in the area with the filename and changing it. Photos should be saved somewhere on your computer that you will remember, like on your desktop. Click the "Save" button to transfer the photo. Once downloaded to your local computer you can upload them to our site using the instructions above.
Important note about thumbnail photos: Often when viewing a web site that contains your photos, a smaller photo will be displayed and when you click it, a larger copy of the photo will be displayed. The smaller photo is called a thumbnail. When taking photos from the internet, make sure you do not save the thumbnail. Click the thumbnail and save the larger photo, as described above. If you submit the thumbnail to us, it will show up as small and/or blurry on your listing.
No. We do not have payment processing in place for reservations. We feel it is best to leave it up to the individual homeowner to determine the best way to accept payments for reservations. Options for accepting payments for reservations include checks, of course. For accepting payments online, some options include using any of the following:
- PayPal: There is a 2.5% - 2.9% Credit Card Transaction Fee. We recommend having a Business Standard Account to enable refunding deposits. Personal PayPal accounts allow only full refunds, not partial refunds. There is no monthly fee with a Business Standard Account. You can easily send invoices for payments and you can transfer money to your bank account free. With the Business Standard account, you can also get a credit card reader that works on tablets and smart phones.
- Square: There is a 2.9% Credit Card Transaction Fee. There is currently no online option for invoicing or paying online. All transactions require one of their credit card readers that works on tablets and smart phones.
Of course, you are free to use whatever payment processing option you wish. We do not restrict your ability to choose whatever works best for you.